About Request Tracker
For help desks or any type of call center. Quickly build a database to manage and track requests made by customers. Easily search the database of past problems and solutions. Output your data to reports, html pages or...
Request Tracker is a database system that allows you to store and retrieve all pertinent information about customer requests. An ideal solution for help desks of any type of call center. Track who requests what and when they requested it, what was done to address the request, who handled the request and how much time it took them. If you charge customers for the requests you handle, Request Tracker will allow you to calculate charges, print bills and track payments.
Request Tracker is easy to use -- one screen records all pertinent information about a single request. Extensive search capabilities allow you to use the program's database to identify similar problems or requests that were handled in the past, making the solutions instantly available. Complete on-line documentation is provided.
Previous Versions
Here you can find the changelog of Request Tracker since it was posted on our website on 2015-04-27 03:00:00.
The latest version is 3.2 and it was updated on 2024-03-27 15:54:09. See below the changes in each version.
Request Tracker version 3.2
Updated At: 2009-02-05
Changes: Help file changes for Windows Vista.
Request Tracker version 3.1
Updated At: 2005-02-17
Changes: There is now an "inactive" field to flag staff or customers who will no longer be associated with new requests. Added an Archive/Purge capability and the option to open archive files. Added customer address to the work order. New more powerful search.
Disclaimer
External Download
We do not host Request Tracker on our servers. We did not scan it for viruses, adware, spyware or other type of malware. This app is hosted by the software publisher and passed their terms and conditions to be listed there. We recommend caution when installing it.
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